Payment

We require payment in full on the day of your procedure unless other arrangements are discussed. We conveniently accept Cash, e-transfers, Visa, MasterCard & American Express. All Special event gift cards must be redeemed, one per customer within 2 months of the event or by the expiry date.  

Cancellation Policy

Scheduled treatments are reserved especially for you. We require 48 hour advance notice in order to cancel any service with no charge. If your appointment is not cancelled within this notification period, your appointment is considered confirmed. A $25.00 fee will be charged to any cancellation within the 48 hour period. 

Same day cancellations and no shows will be subject to the amount of the procedure and must be paid prior to rescheduling. 

Late Arrival

All spa appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded an extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment  time and you will be responsible for payment for the full service.

Refunds

If you no longer wish to complete a package series, any remaining funds may be transferred towards another service. Remaining balance will not include the price of the free treatment in the package. No cash or charge refunds will be given. 

Unused products in their original packaging may be returned within 14 days for a full refund.

Cell Phones

please select the vibrate or silent option on your cell phone so you may fully enjoy your service